Frequently Asked Questions
At The Silvery Fair, we know that caring for your loved ones is a deeply personal journey. That’s why we’ve taken great care to answer the questions you may have, with honesty, clarity, and a touch of reassurance.
Frequently asked questions
Is The Silvery Fair a legitimate business?
Yes. The Silvery Fair is proudly founded in Singapore, supported by experienced business partners and IM Logistics, a trusted name in supply chain and fulfilment. We are more than a store — we are building a destination where families and caregivers can discover thoughtfully chosen elderly care solutions. Every order you make is secured and handled with the same care as if it were for our own family.
How are your products sourced?
Each product you see on The Silvery Fair is handpicked with intention. We partner only with reputable brands and trusted suppliers — locally and internationally — who share our belief in safety, dignity, and quality. From daily living aids to home-care furniture, everything is curated to bring peace of mind, comfort, and lasting value.
Do your products come with a warranty?
Yes. Many of our products are backed by a manufacturer’s or supplier’s warranty. Warranty details vary by product, and you’ll find them clearly outlined on each product page or within the packaging. Should you need guidance, our customer care team is here to help you understand your coverage.
What if something goes wrong with my order?
We are here for you. If your order arrives damaged, defective, or not quite as expected, simply let us know within 7 days. We will arrange for a replacement, repair, or refund — depending on the nature of the product. Our promise is simple: we will always do our best to make things right.
Can I return or exchange a product?
Yes, in most cases. Items can be returned within 14 days, provided they are unused and in their original packaging. For safety and hygiene reasons, certain categories — such as incontinence products — cannot be returned once opened. We’ll guide you through the process gently, step by step.
Are your products safe for elderly use?
Absolutely. Every item undergoes careful review to meet safety and usability standards. We also consult with industry partners and healthcare professionals to ensure the products we carry are not only reliable, but also supportive of seniors’ daily comfort and well-being.
Do you deliver outside Singapore?
For now, we focus on serving families in Singapore with speed and reliability. We do plan to expand regionally — beginning with Malaysia — so that more families can access trusted elderly care products with ease.
How long will my order take to arrive?
Most orders are delivered within 2–4 working days. Larger items, such as hospital beds or furniture, may take a little longer to allow for proper delivery and installation. We’ll keep you informed at every stage and provide tracking details once your order is on its way.
Do you provide installation or setup services?
Yes. For selected products, such as grab bars, hospital beds, or home-care furniture, we can arrange professional installation. This ensures everything is placed and fitted safely for your loved one’s use. Installation options and fees will be shown at checkout.
How can I reach your customer support team?
We’d be delighted to hear from you. You can send us a message through our website. We do our best to reply within 1–2 working days.
Do you accept bulk or institutional orders?
Yes. We welcome enquiries from nursing homes, healthcare providers, and organisations. Our team can help with customised solutions, bulk pricing, and delivery arrangements. Please contact us for a personal discussion.
Is my payment secure?
Yes. Every transaction is processed through trusted, encrypted payment gateways such as Shopify Payments and PayPal. Your details are kept private and secure at all times. You can shop with complete confidence.
Do you have a physical showroom?
At present, The Silvery Fair is an online destination. This allows us to bring you a wider selection at accessible prices. In time, we plan to open a physical hub — a space where families can explore products in person, discover new ideas, and receive guidance face-to-face.
Need More Help?
If you have a question that isn’t answered here, please reach out. We’d love to help, because caring well should never feel complicated.
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