Refund policy

Returns, Exchanges & Warranty

At The Silvery Fair, we understand that choosing the right product, especially for yourself or a loved one, is not always straightforward.

We aim to make this process clear, fair and reassuring.

1. General Policy (All Products)

  • We do not accept returns for change of mind once a product has been used.
  • If an item is defective, damaged, or incorrect, we will assist with replacement or resolution.
  • Some products are supported directly by their respective brands and partners (see below).

If you are unsure about a product, we strongly encourage you to contact us before purchasing.

2. Incontinence Products (Adult Diapers)

We offer a simple and worry-free exchange policy:

  • Wrong size?
  • Not suitable fit?
  • Product defect?

We provide a 1-to-1 exchange, no questions asked

  • Managed directly by The Silvery Fair
  • Applies to unused packs (or reasonable trial quantity)

Our goal is to help you find the right fit with confidence.

3. Agegracefully Walking Sticks

All warranty, defect and exchange matters are handled in accordance with Agegracefully’s official policies.

We will:

  • Assist in coordinating the process
  • Help assess defects or issues
  • Guide you through the next steps

4. Blissfull Products (Monitoring Systems)

All returns, exchanges and warranty matters follow the policies set by Blissfull.

We will support you in:

  • Product clarification
  • Troubleshooting
  • Coordinating with the brand where needed

5. Elfigo Chairs & Ramps

These products are supported under Elfigo’s official policies.

We will:

  • Help verify issues
  • Assist with communication and next steps

6. Good Knight Bedframes & Pillows

All warranty and return matters follow Good Knight’s official policies.

We will assist in:

  • Product-related queries
  • Warranty coordination

7. Damaged or Incorrect Items

If your item arrives:

  • damaged
  • defective
  • incorrect

Please contact us within 7 days of delivery.

We will arrange:

  • Replacement
  • Repair
  • Or appropriate resolution

8. Need Help Before Buying?

If you are unsure which product is suitable,
we strongly encourage you to contact us before purchasing.

A quick conversation can help you avoid buying the wrong item.

WhatsApp: +65 9666 7354