Warranty & After-Sales Support

At The Silvery Fair, every product you see on our site has been carefully curated. We only work with suppliers and manufacturers who have proven track records of quality, reliability, and credibility. Our goal is simple: to give families and caregivers peace of mind not just before and during a purchase, but also long after.

When Things Go Wrong

We understand that sometimes products may not perform as expected. While this is rare, it can be due to factors beyond anyone’s control. When it happens, we see it as our responsibility to make things right, and to ensure that you experience a hassle-free recovery process.

That’s why we partner closely with our suppliers and manufacturers to provide dependable after-sales support.

Warranty Coverage

  • Manufacturer & Supplier Warranties
    Most products on The Silvery Fair are covered directly by their manufacturers or suppliers. The details of each warranty — including what’s covered and for how long — can be found on the respective product pages. Some products may also require you to register your warranty on the manufacturer’s website.
  • One-for-One Replacement by The Silvery Fair
    In cases where The Silvery Fair is the sole distributor or retailer of a product in Singapore, and no external warranty is provided, we will step in. If an item is defective, we will do our best to arrange a one-for-one replacement for you.

Duration & Limitations

  • Warranty periods vary by product. You’ll find the coverage duration clearly stated on each product page.
  • Coverage may also be limited to specific parts or functions of the product, depending on manufacturer terms.

Need More Help?

If you’re unsure about a warranty or still need assistance, our team is here for you. Simply reach out to us through our Contact Us page. We promise to work tirelessly with you and our partners until we find the right solution.

At The Silvery Fair, our commitment goes beyond selling products. It’s about ensuring comfort, dignity, and care for the people who matter most to you.

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